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Case Study For Bromic Group - 360 Degree view of clients across their business.

From Plumbing and Gas to Heating and Refrigeration, all of Bromic’s divisions operate from purpose built facilities in Sydney, Australia.

Covering 6,500 square metres, this state-of-the-art hub is home to Bromic’s corporate headquarters, sales, support, engineering, testing and warehousing teams.

· D365 CE ​

· Power BI

· NAV​

· Sharp Spring​

· Call Centre

Current processes are complex and handled manually and through email, creating inefficiencies and errors.​


Poor to no integration among many solutions.


Multiple locations, are on different applications and workflows, creating gaps in communication and non-transparency, which leads to missed revenue, opportunities for cross-selling.


Looking for a Microsoft partner who understand their business and can has strong technical knowledge and focus on long term partnership.

Reduce manual processes and increase efficiency. Focus on the customer 360-degree view to be able to service them better. Cross selling and upselling is essential in Bromic’s business and focusing on the important activities to progress sales.​


Turn data into actionable insights. Bromic wanted a system that would keep data quality high and had the ability to handle complex reporting and analytics.  The solution also needed to have the flexibility to be molded to fit critical business processes and ensure transparency between the company’s different lines of business​.


System that can grow with the business. Using Dynamics 365 CE is a great platform to build business apps that automates business processes and grows as Bromic grows. Ensuring return on investment is increased as we build iterative solutions/apps.​


“Delta Insights is a valued partner to Bromic in its Dynamics CRM journey, providing not only quality and timely delivery of service but valued experience and insights, thus helping to ensure our correct navigation”

Scott Smith (MD)

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