Customer Service

Products > Customer Service

CUSTOMER CENTRIC EXPERIENCE

Provide outstanding service across all channels

Microsoft Dynamics 365 Customer Service empowers businesses to deliver personalised and efficient customer support across all channels. This customer-centric approach not only improves service quality but also drives business growth by fostering stronger relationships and boosting customer retention.

FULLY CONNECTED EXPERIENCE

Excellence in every customer interaction

Delta Insights maximises the Dynamics Customer Service platform with seamless, multi-channel support, ensuring clients can provide faster service on their customers’ preferred digital channels and expose insights through interactions and journeys to personalise offers and recommendations.

Optimised Operations

Optimise staffing with seasonal, case, and volume forecasts.

Self Service

Boost productivity by automating routine and complex tasks in self-service.

Routing & Sentiment

First-call resolution with smart routing cases to the best-suited agents.

Interoperability

Seamlessly manage multi-channel customer requests across connected systems.

ACCELERATE YOUR SOLUTION

Starting is easy with a base configuration package for seamless and efficient case management

Case Management

Features and capabilities are focused on individual care and treatment, system of record, and engagement for tracking effort and care outcomes. Our accelerator ensures your team can efficiently manage cases, providing personalised and effective support for each customer.

Community & Health Industry

This accelerator package was built specifically for community support organisations and health operations. Designed with the unique needs of these sectors in mind, it enables streamlined processes and enhanced service delivery for better community and health outcomes.

Scalable & Adaptable

Approximately 80% pre-configured, with the remaining 20% customised to your specific business needs. Don’t start from scratch! Our accelerator adapts to your organisation, ensuring a seamless fit and quicker path to value.

Cost Effective

Our package can save approximately four months of project time, equivalent to $200-400k. Our accelerator not only reduces implementation time but also cuts costs, allowing you to allocate resources more effectively while achieving your customer service goals.

CONNECT ACROSS CHANNELS

Engage customers anytime, anywhere for exceptional

Effortlessly manage multi-channel requests and verify identities with voice and behavioral recognition for fast, personalised service.

Exceed customer expectations

The future of customer engagement has evolved beyond traditional call centres; companies that embrace a multi-channel approach will ultimately retain more customers, ensuring seamless and personalised interactions across all platforms.