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Field Service

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TRANSFORM YOUR FIELD SERVICE MANAGEMENT​

Timely and effective service for unmatched customer satisfaction​

At Delta Insights, we harness the power of Microsoft Dynamics 365 Field Service to revolutionise how you manage and optimise your field service operations. Our expertise ensures that you receive a solution tailored to your unique business needs, driving efficiency and enhancing customer satisfaction.​

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SERVICE EXCELLENCE​

Enhance speed without sacrificing quality​

Our tailored solutions equip your business with tools to deliver exceptional service and enhance customer satisfaction. Real-time communication keeps your field agents informed and connected, ensuring seamless coordination and swift issue resolution. ​

​Proactive maintenance, powered by IoT and AI, anticipates and prevents issues before they arise, reducing downtime and improving service reliability, ultimately elevating the customer experience.​

ENHANCE OPERATIONS, ELEVATE EXPERIENCE

Unlock seamless field service management

Enhance your field service operations and elevate your customer experience with advanced capabilities.

Optimised Scheduling

Ensure the right resources are in the right place at the right time with AI-driven scheduling.​

Real-Time Communication

Keep your field agents connected and informed with real-time updates and collaboration tools.​

Proactive Maintenance

Anticipate and prevent issues before they arise with predictive maintenance powered by IoT and AI.​

Comprehensive Insights

Gain visibility into your operations with detailed analytics and reporting, allowing for data-driven decision-making.​

WHAT MAKES DYNAMICS DIFFERENT​

Deliver exceptional service and improve customer experiences.​

Personalised Field Service​

Gain real-time visibility into appointments through the customer portal built on Microsoft Power Apps, keep your customers informed with automated service reminders and notifications via email and text messaging, and gather valuable customer insights by sending automated, personalised surveys after completing field service calls.​

Technician’s Productivity​

Ask Copilot in Field Service to quickly search product manuals and find relevant answers to resolve issues faster, share work order links that automatically expand to show key details in Microsoft Teams, and initiate Dynamics 365 Guides step-by-step instructions or solve problems in real time with Dynamics 365 Remote Assist.​

Assistance and Insights​

Create a seamless flow of financial and inventory data between Field Service and Dynamics 365 Business Central, generate customer responses with Copilot for Field Service in Outlook summarising key details and next steps, and interact with Dynamics by using natural language to find pertinent information about work orders.​

WE’VE BEEN WORKING WITH TEAMS AROUND THE WORLD

TESTIMONIALS

Those Who Know Us Best

Delta Insights' team showcased making complexity easy to navigate in their approach to implementing the system with their industry specific configurations, this challenged us to improve our operational ways of working and fast-tracked the go-live.
Grant Taylor, CTO
We now have an end-to-end client experience thanks to the CRM system and the integration of client records across DPV Health, and despite a 34% increase in total referrals, we've achieved a 15% reduction in wait times.
Noel Toal, CIO, DPV Health Australia
Within a few months, Delta was able to deliver a full contact centre solution on D365 Customer Service, removing legacy software, and improving Agent Productivity by over 30%.
Phill Ericksen, Microsoft
Delta Insights is a great Microsoft partner that ensures our business applications are not only implemented effectively but also deliver significant business impact.
Ashraf Omar, Microsoft Fast Track
Over the past 10 years of working on projects with Dalia and Galit, I have total confidence that they will deliver projects successfully. The high level of technical expertise, business knowledge that Delta Insights bring to the relationship makes working together with them a true partnership.
Allistair Kohing, Group CIO
We're grateful for partners like Delta Insights, who help us make a positive impact on the lives of those with autism throughout New Zealand.
Dane Dougan, CEO Autism NZ
Working with Delta Insights was a fantastic experience. Their expertise, adaptability, and shared values made them a valuable partner, and we couldn't be happier with the results. We highly recommend Delta Insights to anyone looking for a reliable and community-focused technology partner.
Craig Dealey, Director Lemni Ltd
Delta Insights has been an outstanding partner throughout our project. The team's expertise, project management, and unwavering support have been invaluable. We deeply appreciate the dedication and meticulous attention to detail you’ve demonstrated from start to finish. At Lightforce Solar, we are confident that this system will continue to deliver significant benefits to our business.” Mihaela Mihalache
Head of IT Lightforce Solar
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