Sellers are busy people, and relationships are key, yet on average, sellers spend more time on administrative tasks than they do selling. Today, we are excited to announce the public preview of Microsoft Viva Sales, a new app designed for sellers that gives them time back so they can focus on what matters most — building solid relationships and closing deals.
Though sellers stay connected with their customers using Outlook and teams, they still need to manually log interactions and essential business data into their CRM systems so their organizations can track deals and project revenues. All this manual data entry frustrates sellers, wastes time, dampens team morale, and decreases employee satisfaction. Furthermore, because data is siloed across multiple systems, sellers don’t have a unified view of customer interactions and deals.
Delta Insights is focused on building a strong team culture with key core values for its customers amidst growing demand for cloud migration services.
Following a win in the Start-up Innovation (Sector) category in the Reseller News 2021 Innovation Awards, director Dalia Raphael spoke with Reseller News to share the Auckland-based boutique consultancy’s strategy for meeting increased customer demand.
The Resellers News Woman in ICT Award was held on the 11th May 2022, with 350 attendees, hosted at Cordis in Auckland, New Zealand.
Our very own Dalia Raphael, Managing Director of Delta Insights, was one of the judges, selected by an executive panel of more than 70 industry leaders. 18 winners were selected across 8 categories and 2 highly commended acknowledgements. Being a previous recipient of the award in 2020, Dalia was inspired by the level of talent and innovation at this year’s event and looks forward to a very bright future for women leaders in the ICT space. At the Delta Insights family, we want to congratulate all the winners and participants of WIICTA 2022. And look forward to the emerging future talent of females in this sector.
Nishant Rana is a multi-talented, Dynamic CRM aficionado! Nishant has been working as a subject matter expert in Dynamics CRM since its 3.0 version. Follow his blog for more up-to-date articles and helpful hints, by clicking the link below:
Dalia Raphael Founder and Director at Delta Insights I Winner of RN WIICT – Entrepreneur Award 2020
Leadership is about bringing out the best of a diverse team.
A popular Middle Eastern saying is “The fingers on your hand are all different”. While this is a loosely translated version, the essence of the saying is intended to convey that, although the fingers on your hand are all different, they work together to achieve the same goal., whether this is to grip a paintbrush and produce a piece of art, or to gently cradle a baby and help sooth it to sleep. This concept can be applied to managing a team that consists of diverse individuals, who, through leadership, bring out their best and work together to reach team’s goals.
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The index finger is always ready to make a point or flick through the pages of a book. This could be a person who keeps the team heading in the right direction. The longest finger, being the middle one, is often used to express certain emotions and stands out from the rest. While standing out from the team may not be positive, there is a need for a voice for the team to highlight their achievements and raise any concerns. The remaining fingers, the ring and little finger, are all active members of the hand and so in a team you need people willing to help others. Finally, the palm of the hand is the one who holds the fingers and orchestrates them to function together. This is where leadership comes into play as it is only through this that the team can work together and achieve their goals. Through leadership you can bring the best out of each individual and help the team work as one. When it comes to organising teams, the natural approach would be to build one consisting of like-minded people, but the outcome could be that everyone is trying to perform the same role. Sometimes managers fall into the trap of comparing one team member to another and expecting them all to be the same. In reality, they are different, and this difference can help the team grow. So, next time you put together a team to deliver a project, think about your hand and how a diverse team can be the right team for you. For me leadership is about heightening the best of everyone in the team, where each member brings their own unique experience and ideas.
Dalia Raphael Founder and Director at Delta Insights I Winner of RN WIICT – Entrepreneur Award 2020
Digital transformation is much more than the latest business buzzword. It’s delivering real and measurable results for businesses that plan their journey and execute it carefully.
Whether you’ve yet to start your digital transformation journey or you’re already some way down the track, it’s important to be aware of three key transformation myths that can hold your business back.
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Digital transformation is about digital, so it makes sense for the IT department to take the lead, right? Well, no. True digital transformation is about much, much more than simply implementing new technology or infrastructure. While technology provides the tools to transform your business, a successful digital transformation will encompass new ways of thinking about customers, products and services, business models, talent pools, organisational structures, and the ecosystem the business relies on. This means business leaders and managers must be actively involved. For some organisations, digital transformation will also require a significant cultural change to cope with the wholesale nature of the organisational changes. Leadership must come from the top and permeate all levels of the business. 2. People will love new systems instantly After all, the new systems will make their lives easier, right? Not necessarily. People are inherently resistant to change. Digital transformation will naturally involve a great deal of change and, for many people, the way they do their work will be revolutionised. And, even though these changes are absolutely for the better, that doesn’t mean people will feel comfortable straight away. Digital transformation touches many departments and user groups, from customer service, finance, and operations to sales and marketing. It’s essential to understand the culture and people involved and conduct a strategic change management program alongside any other transformational initiatives. You should choose a vendor that will help you navigate these changes and that understands your culture. Failing to consider culture will set your transformation initiative up for failure. 3. The system we chose is best of breed But is it best for your business? And how can you tell? You may choose a product that has proven itself for another business, even your direct competitors. That’s surely a good sign it’ll work for you too. But the truth can be quite different. After all, how much do you really know about their specific challenges and desired outcomes? No two businesses are exactly alike, so it’s important to take the time to figure out your unique challenges, your goals, and your timeframe for achieving those goals. It’s important to think about system connectivity and how well it can integrate with the rest of your business systems. If it’s a highly customised solution, will it be expensive to maintain and upgrade? Or can you achieve those customised features with extensions and APIs? In many cases, a platform is a better approach. For example, the Microsoft Dynamics 365 platform offers modules designed for specific business needs, and you can build on these to create the solution that suits you without necessarily investing in a high number of customisations. Furthermore, Microsoft Dynamics 365 solutions are familiar and easy to use, and they integrate tightly with business productivity tools like Office 365 including Outlook. You can start with one or two modules and expand as your business grows and your needs change. To find out more about how Delta Insights can help you design the right solution for your needs, and avoid the myths and pitfalls of digital transformation, contact us today.
I recently read an article: Every Leader Needs to Navigate These 7 Tensions that made me reflect on my own experience with leadership in the workplace and how it often faces challenges. As it is an ever-changing and extremely important part of the success and efficiency of any company.
I’ve found that within each dynamic, there will always be tension between the traditional way of doing things and the emerging way of doing things. By managing these tensions effectively, allowed me to, not only be more successful but also attract and retain talent.
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There is a multitude of online self-assessments that can be done as well as forums where members of the community post comments and assessments. I have personally done quite a few as I enjoy my own personal development and would like to better understand how I can improve my management style for myself and my staff. Leadership Quiz – Leadership Style Assessment – Management and leadership – Here are 3 such sites that have quick assessments based on multiple-choice scenarios, that provides a scoring interpretation and tips to improve and work on. From personal experience, I know that Leadership and EQ (Emotional Quotient) go together, and as a leader, I could not allow myself to be a Dictator. As the people I manage are not machines, I could not afford to act like one either, thus the importance of understanding which Emotional Leadership Style I had and how to develop it was a crucial part of my leadership development. I’ve seen that Management/People Leadership is evolving, the old way of barking orders and demanding obedience does not work. Pushing someone has much greater resistance, after all as it is seen as “I am being pushed into the unknown”, where pulling is done by something, or someone in front and seen as “I’ll do this with you” and is recognized as mutual effort, so accepted quicker and agreed on. To me, this is the way of coaching and the most effective management style, not telling someone what to do, but allowing them to come up with the solution themselves, as I ask them questions for their input and opinions. I also strongly believe that my gut feeling is exceptionally important in decision making, as well as technology, working together with analytics to provide data that allows me to confirm that my gut feeling is right. This is how I manage my tensions between the traditional way and the emerging way of Leadership.
Article by: Dalia Raphael-Founder and Director at Delta Insights / Winner of RN WIICT – Entrepreneur Award 2020
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