Delta Insights

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Managed Support​

Services > Managed Support​

TRUSTED MANAGED SEVICE​

Comprehensive support for business​

At Delta Insights, our Managed Support Services ensure that your Dynamics 365 solution runs smoothly and efficiently. Our dedicated support team is here to handle any issues that arise, offering a reliable break-fix and incident management service tailored to your needs.​

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DEDICATED SUPPORT​

Incident response and maintenance made easy

Break-Fix Support​

Quick and effective incident management with root cause analysis to ensure long-term stability.​

Monthly SLAs

Guaranteed response times and performance metrics to minimise downtime and continuously improve support.​

Dedicated Team

Certified Dynamics 365 professionals providing expert assistance and personalised service tailored to your needs.​

Enhancements & Updates

Continuous enhancement and timely updates to keep your Dynamics 365 solution performing at its best.​

RELEASE UPDATE SERVICE​

Stay ahead with expert update analysis​

For Microsoft’s bi-annual updates, Delta Insights conducts a thorough system review and provides a detailed analysis of new features and platform changes. This ensures that your unique configuration and solution design maximise the value of your licenses and avoid disruptions from newly released changes.​

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EXPERTS, NOT GENERALISTS

Why specialist support is critical​

Leaving your Dynamics 365 support to a general managed service provider is like asking a physiotherapist to perform knee surgery—it doesn’t make sense. Dynamics 365 is complex and requires expert handling for quick, accurate issue resolution. Our dedicated team specialises in Dynamics 365, offering deep knowledge and precise support. This expertise ensures your system runs smoothly, safeguarding your business operations. Trusting specialists ensures your system’s health and your business’s success.​

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EXPERIENCE MATTERS​

System support and reliability at every scale​

Our managed support services include monthly account meetings, SLA commitments and reporting, bi-annual release wave upgrade assessments, and 24/7 access to a customer portal and support desk services.​

Specialised Expertise

We focus exclusively on Dynamics 365, ensuring our support team is intimately familiar with your system’s design and configuration.​

24/7 Support

We can offer round-the-clock on-call support and tailored SLAs to meet the unique demands of your industry and operations.​

WE’VE BEEN WORKING WITH TEAMS AROUND THE WORLD

TESTIMONIALS

Those Who Know Us Best

Delta Insights' team showcased making complexity easy to navigate in their approach to implementing the system with their industry specific configurations, this challenged us to improve our operational ways of working and fast-tracked the go-live.
Grant Taylor, CTO
We now have an end-to-end client experience thanks to the CRM system and the integration of client records across DPV Health, and despite a 34% increase in total referrals, we've achieved a 15% reduction in wait times.
Noel Toal, CIO, DPV Health Australia
Within a few months, Delta was able to deliver a full contact centre solution on D365 Customer Service, removing legacy software, and improving Agent Productivity by over 30%.
Phill Ericksen, Microsoft
Delta Insights is a great Microsoft partner that ensures our business applications are not only implemented effectively but also deliver significant business impact.
Ashraf Omar, Microsoft Fast Track
Over the past 10 years of working on projects with Dalia and Galit, I have total confidence that they will deliver projects successfully. The high level of technical expertise, business knowledge that Delta Insights bring to the relationship makes working together with them a true partnership.
Allistair Kohing, Group CIO
We're grateful for partners like Delta Insights, who help us make a positive impact on the lives of those with autism throughout New Zealand.
Dane Dougan, CEO Autism NZ
Working with Delta Insights was a fantastic experience. Their expertise, adaptability, and shared values made them a valuable partner, and we couldn't be happier with the results. We highly recommend Delta Insights to anyone looking for a reliable and community-focused technology partner.
Craig Dealey, Director Lemni Ltd
Delta Insights has been an outstanding partner throughout our project. The team's expertise, project management, and unwavering support have been invaluable. We deeply appreciate the dedication and meticulous attention to detail you’ve demonstrated from start to finish. At Lightforce Solar, we are confident that this system will continue to deliver significant benefits to our business.” Mihaela Mihalache
Head of IT Lightforce Solar
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