Omnichannel & Voice
CONTACT CENTRE AS A SERVICE
Generative AI for every customer engagement channel
By leveraging the Microsoft Digital Contact Centre Platform, which integrates some of Microsoft’s most utilised technologies, businesses can lower investment costs and boost agent productivity. This transformation converts what was once a cost centre into a revenue-generating asset.
WHAT MAKES US DIFFERENT?
Realtime 360-degree view of your customer
Empower agents with a holistic view of each customer, including sentiment analysis, interaction history, topics, and CRM case data.
Any Channel
Connect via voice, SMS, web, mobile, email, and social channels.
Self-Service
Reduce call volume with engaging, context-aware chatbots and virtual assistant.
Copilot Integrated
Increase productivity with suggested responses and conversation summaries.
Efficient Rostering
Review agent capacity in near-real time. Connect with workforce management (WFM) solutions.
INTELLIGENT, AUTOMATED & EFFICIENT
Unlock the power of your data
Reduce data silos and work from a single source of truth for all interactions across the contact centre with Microsoft Dataverse.
BEST IN CLASS CUSTOMER CARE
Enterprise-grade generative AI
Dynamics 365 Contact Center integrates Copilot across the service journey, from self-service to agent interactions, wrap-ups, and reporting.
Built for extensive scale and reliability
Dynamics 365 Contact Center was built from the ground up for scalability, reliability, and security on modern cloud infrastructure.
Unified Operations View
Visualise key support metrics and detect emerging trends with real-time dashboards, historical reporting, and Copilot analytics.
Voice Self-Service
Provide a modern conversational IVR that recognises caller intent and complex instructions, powered by Nuance.
EXPERIENCE THAT COUNTS
See why we are trusted by Microsoft
Delta Insights implemented a new Digital Contact Centre in just eight weeks, transforming our client’s customer support capabilities.
Access the Conversation
Empower your team to connect with customers seamlessly across multiple channels, including voice, chat, and social media, all within a unified platform. Microsoft Dynamics Omnichannel delivers real-time insights and streamlined workflows, ensuring your business stays responsive and engaged, no matter where the conversation starts. Enhance customer satisfaction and drive loyalty with consistent, personalized interactions across every touchpoint.
WE’VE BEEN WORKING WITH TEAMS AROUND THE WORLD
